Aim of the group
To represent the patients of Richmond Medical Practice and work in partnership with GPs
and practice staff to improve services for patients.
Membership
• The PPG is open to any patient registered with the practice
• It should be reflective of the patient demographic of the practice
• The PPG will elect a Chair to run meetings and guide work of the group.
Objectives
In partnership with the practice, the PPG aims to:
• To act as an advisory group providing perspectives and concerns from
patients that can influence how services operate at the practice
• To communicate to the practice areas of patient concern with a view to
influencing change
• To act as a consultative group for any changes at the practice
• To encourage and support the role of the practice in involving patients in
their own care
• To monitor complaints and comments received about the practice
• To annually review the results of the patient survey and suggest changes
as appropriate.
Meetings
• The PPG will meet at least [X] times a year and these meeting dates will be
set in advance
• Members will send apologies in advance of the meeting if they are unable
to attend
• Practice staff will send apologies in advance of the meeting if they are
unable to attend allowing enough time for the meeting to be rescheduled if
deemed necessary
• A Practice GP, or deputy and whenever possible the Practice Manager will
attend all PPG meetings to present news of developments within the
practice and to respond to issues raised by the PPG
• At the discretion of the Chair the GP can be requested to attend part or all
of the meeting. Other staff of the Richmond Medical Practice or other parties from
outside the Practice may also attend by invitation.
• Copies of the minutes of meetings will be prepared by or sent to the
Practice Manager for distribution to the practice staff and to be made
available to patients on notice boards and through other communication
means deemed to be appropriate.
Dissolution
• If the PPG considers it appropriate to dissolve, patients will be notified of
the proposal, in writing, such notice to be displayed in the waiting room.
Full explanation will be given as to the reasons for the dissolution and
patients will be invited to the next available meeting where the proposal
may be upheld or suspended.
• Notice should be given at least one month before the proposed final
meeting of the PPG. Reasons for the dissolution or other action to be duly
recorded in the minutes and published.
Richmond Medical Practices’ Commitment
• The Practice manager or delegated Practice Staff member will attend all
meetings
• Richmond Medical Practice will commit to attending meetings of PPG, taking
forward issues and recommendations from the PPG and supplying
responses of action taken as a result and will be party to decisions taken
by the PPG.
• Richmond Medical Practice will keep PPG informed of service developments and
bring them for discussion at PPG meetings, including how wider practice
population can get involved in these discussions.
If you are happy to be part of this group, please apply to join using the link provided:
https://richmondmedical.gpsurgery.net/patient-group/join-ppg/